Marie A Aci

My dress

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I paid for my wedding dress. I did not receive my dress by the due date. I contacted Mischelle and she said she would look into it. I got no response. I reached out again and the response I got was what did I want to do about getting my dress or a refund. I replied I want my refund because my dress was not delivered at the time it was guaranteed. I have tried multiple times to their email because I never received a refund for my dress even after they said they were going to send it to me. I have an email from the company early in April stating my refund was on the way. Marie 612-205-****
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Loss:
$220

Preferred solution: Full refund

User's recommendation: Poor communication. They did not deliver my wedding dress within the time they assured me. I had to use alternative dress. After multiple emails Mischelle replied back to me that a refund will be issued to me. This was almost TWO months ago! And still I have not received my refund. Thank you Bridesire got crushing me on my wedding day.

Anonymous
map-marker Christiansburg, Virginia

Need to return dress

Dress looked blue online but it is gray. Can i please exchange or return it?
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Anonymous
map-marker Christiansburg, Virginia

Need to return dress

COULD NEVER SPEAK TO ANYONE. ADVERTISEMENTS KEPT COMING UP. I NEED TO EXCHANGE OR RETURN DRESS. IT WAS SUPPOSED TO BE BLUE AND ITS GRAY
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Keryn Huo
map-marker Isenburg, Rheinland-Pfalz

Ich möchte wissen warum mein kleid noch nicht verschickt wurde

Wo ist mein kleid wann kommt es
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Keryn Huo
map-marker Isenburg, Rheinland-Pfalz

Ich möchte wissen warum mein kleid noch nicht verschickt wurde

Ich möchte wissen wieso mein klekd noch nicht verschickt wurde ?
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1 comment
Guest

Con artists not posted on Facebook since 2014 not on twitter since 2012 I met a woman who showed she had payed for wedding dress and not received it no contact with said company as they don’t reply

M. C

IT'S A SCAM!!!

BEWARE! THIS PLACE IS A SCAM! Just set your money on fire, you'll get the same outcome. Merchandise is from Shanghai and smells like a chemical sweatshop. I shipped my dress back and received it again in the mail 5 months later! Credit card number was changed because I wouldn't put it paste this company to steal in more than one way. This site should be shut down! Expectations versus reality was a lie. My older mother just wanted to buy me something pretty. She's not fully aware of how dark the internet can be. The disappointment on her face was tear-jerking. I took care of return shipping and the package was sent back to me with an "address cannot be found" label.
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Loss:
$150
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Never got money refund

Please do NOT BUY from bridesire a dress. The size was totally different than ordered. I ordered UK size 12, but received size corresponding to size 18 minimum. I wrote them that I am returning the dress and after 5 months from returning the dress, I do not have Money refund. They never replied on my emails and a man on helpdesk will always say the same things: we will check with our financial department. They never did check and never replied back. Their business behaviour is not professional at all. When you send your dress back, you will never receive a Money refund.
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Reason of review:
Not as described/ advertised
Emmet Vyd
map-marker Abu Dhabi, Abu Dhabi

Refunding Dress Order #356****‏

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Bridesire - Refunding Dress Order #356****‏
Bridesire - Refunding Dress Order #356****‏ - Image 2
I had a very bad experience with bridesire.com I didn't expect ! I order a dress "# 201506****340018" from bridesire.com on June 23, 2015, once I received it I found not matching with the pictures I saw on the website, even its color. So I asked them for sending back the dress and refund, and we agreed about that, and I paid extra charges for sending it back. I send the dress on July,20, 2015, and attached the receipt and tracking. I send many emails and this issue has been ignored for long time without any response !
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Loss:
$186
Cons:
  • Items not as described
  • Refusal of refund
Reason of review:
Poor customer service

Preferred solution: Full refund

Burk Sre

DON'T BUY, there scammers

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Bridesire - DON'T BUY, there scammers
Bridesire - DON'T BUY, there scammers - Image 2
Bought a Promdress and ordered the dress in original size so that we could return the dress. The delivery was very fast! The dress was terible... 2 sizes too big but and unfortunately there was no label in the dress so we and also Bridesire, could not know what size the dress was!!! After many mails we could return the dress, according to the track and trace-code the dress arrived but BRIDESHIRE says they didn't received the dress!!! SO NEVER BUY ANYTHING, they are SCAMS. We lost the money + the return expenses
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Loss:
$175
Cons:
  • Refusal of refund
  • Items not as decribed
  • Poor customer service
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous
map-marker Lakewood Township, New Jersey

These people are just big liars

this companys return/cancellation policy is so convoluted and also contradicts itself many times on their website. i tried cancelling an order within the timeframe provided and they took forever to answer and then said ok they would notify the warehouse to cancel.

the next day they say sorry the order was already measured out. so i said well then just cancel it and dont send and if you have to charge a stocking fee then that is ok with me. the next thing i know they send an email that they sewed up and shipped the item!!!! when i tried to get in touch with them to get an explanation as to why they would ship it and charge me the full price there was no answer.

from what i understand they will only refund my money - partially - if i ship the item back to them - IN CHINA - which would cost four times more than the item itself.

they are hoping that i just give up! SWINDLERS!!!!!!!!!!!

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Reason of review:
Order processing issue
1 comment
Guest

Did you get your refund? I sent mine back to China because it took so long to arrive I ordered a different gown, then when it sid finally arrive, it was a total piece of cheap trash, and they claim it never arrived.

Which was a total lie.

I went back and forth for MONTHS with them and never got my money back. BBB couldn't do anything because even though their site says it's in NJ, it's not even in this country.

Alishia Vdj
map-marker Munich, Bavaria

They are cheating and will not return money back

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I ve so foolish to send back dress and they are saying that it is not arrived. One support said that everything is ok and I should wait for 10 days for money transfer, after that period they said "we don't have a dress, we will not send any money back". No one replied to my email and customer service already ignoring me and 'Jade' cant give any answers because of China blah blah blah. Do not buy there anything. ps. The express delivery were after one month and it was piece of textile with *** quality at a size of like my tshirt.
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Loss:
$300
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

Hi, I have the same problem! " Michelle' is ignoring me as I was so *** to send the dress back to them.

These people have no heart what so ever. Service is poor and actually the quality of the dress was not what I expected for this price. I paid 109 but these people are too bad! Never ever ever ever buy from them!

It is better to make your own dress!!!! Tell everyone to stay away from these FRAUDS!!!!

Kaeleigh Wnu
map-marker Slagelse, Sjelland

Bridesire doesn't pay back the money they steal

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My daughter ordered a nice dress online but changed her mind same day because she found out she wouldn't receive it in time for her big day. She cancelled the order same day and received an answer that the order was cancelled - but the money paid through Visa was gone - about 150$ - I have sent several complaints on their so called "Customer Service" and at the same time tried to contact them online with no result. The online contact never works it is always "out of order" . And the Customer Service doesn't react - it now more than three months ago so I expect the money lost. I don't understand how a fraud company like that can go on cheating on people without being stopped
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Loss:
$150
Cons:
  • Poor customer service
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

Still not a word from these criminals - hope word will spread to stop them totally from cheating and stealing from people. Wish I had a way to stop them

Guest

I returned a dress 15 months ago. I have called over and over.

Left message after message. Sent hundreds of emails and all I get is an auto response that tells me they received my email. It has been since 06/11/2014. This is such a dirty company that steal from people.

BUT THEY WILL ANSWER TO GOD FOR STEALING. ONE OF THE TEN COMMANDMENTS !!!! THOU SHALT NOT STEAL. I need my money as all the other customers do.

DON'T EVER ORDER FROM BRIDESIRE !!!!!!!!!!!!!!!!!!!!!!!!

THEY ARE DIRTY !!!!!!!!!!!!!! :)

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Anonymous
map-marker Leesburg, Indiana

BRIDESHIRE

If you call the 1-88*-582-**** and 848-229-**** one is no longer in service and the other is not accepting calls. BEWARE!!!!

My brothers wedding is in a week and still have not received the dress. I did the live chat on their website and was told the dress was still in China and they were not sure if it would arrive in time. I thought this company was in NJ, not China. They said the soonest they can ship is Oct.

13th., my brothers wedding is the 17th. Originally they estimated shipping to be 4-10 days.

This dress was purchased last month. This company said they will not refund will not refund because the order was placed over 14 days ago.

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Cons:
  • Did not ship and will not refund
  • Refusal of refund
Reason of review:
Problem with delivery
Anonymous
map-marker Sugar Land, Texas

Wrong color-did not receive until way after it was to be delivered

this website is a total scam scam scam everything is prompted by computer they do not do what they say now i realize after reading all of the scam stories about the company sent dress - was wrong color-sent pictures and all- never heard back scam scam scam sad this type of web site is allowed to be online-we have enough stuff that goes wrong-they could at lease be honest now typing a bad review it probably will not let this go through due to the 100 word limit. sad sad sad sad sad scam scam scam scam scam scam scam scam scam
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Reason of review:
Not as described/ advertised
Xzavien Erq
map-marker Norcross, Georgia

Ordered dress, did not receive dress or refund

On December 31, 2013, I ordered a dress and swatches on order number 355****. I asked to have the dress held until June, but the swatches shipped immediately. My plans have changed and I no longer needed the dress - and requested the price of the dress refunded. I emailed on August 30, 2014, and received as an answer on September 3, 2014 that Bridesire doesn't understand what I am cancelling. Follow up emails to Bridesire get a vacation response but nothing else. Effectively, I have paid over a hundred dollars for three 2" x 6" pieces of fabric. At this point, it is unlikely that I will ever see a refund.
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Loss:
$100
Cons:
  • Refusal of refund
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Featured
Anonymous
map-marker Toronto, Ontario

Forced to ship the rejected item and refused to refund the second item never made. Spent over $300USD for nothing.

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Bridesire - Forced to ship the rejected item and refused to refund the second item never made....
Bridesire - Forced to ship the rejected item and refused to refund the second item never... - Image 2
Bridesire - Forced to ship the rejected item and refused to refund the second item never... - Image 3

DON'T SHOPE AT BRIDESIRE, QUALITY IS HORRIBLE AND THE DRESS RARELY LOOK LIKE THE PHOTO. ALSO NOTICE THEY DON'T HAVE DETAILED PHOTOS OF THE DRESS EVER. ONLY ONE ANGLE AND THE PHOTO IS BAD QUALITY. THAT'S THE POINT. THE DRESS WOULD ONLY LOOK "LIKE" THE PHOTO FAR AWAY & OF BAD QUALITY.

I ordered two dresses. I was concerned about the quality. Asked them to make one and ship it first. The first one made nothing like the photo. I asked them to alter/remake the item after reviewing the photos as you can see below. They forced to ship the item to me anyway, I rejected the parcel. They parcel went back to them but they refused hence the parcel got left in the unclaimed warehouse of fedex and they claim I've never received hence no refund can be issued.

They also refused to refund the second dress that they've never made and shipped. There's no real excuse for this second dress not to get the refund. They simply ignore my emails after that. This website is basically a scam more than a business.

View full review
Loss:
$320
Pros:
  • Initial communication
Cons:
  • Items not as described
  • Product quality
  • Poor customer service
Reason of review:
Didn't ship & not as described

Preferred solution: Let the company propose a solution

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