Bridesire - Forced to ship the rejected item and refused to refund the second item never made. Spent over $300USD for nothing.

11 of 40 Bridesire reviews

DON'T SHOPE AT BRIDESIRE, QUALITY IS HORRIBLE AND THE DRESS RARELY LOOK LIKE THE PHOTO. ALSO NOTICE THEY DON'T HAVE DETAILED PHOTOS OF THE DRESS EVER. ONLY ONE ANGLE AND THE PHOTO IS BAD QUALITY. THAT'S THE POINT. THE DRESS WOULD ONLY LOOK "LIKE" THE PHOTO FAR AWAY & OF BAD QUALITY.

I ordered two dresses. I was concerned about the quality. Asked them to make one and ship it first. The first one made nothing like the photo. I asked them to alter/remake the item after reviewing the photos as you can see below. They forced to ship the item to me anyway, I rejected the parcel. They parcel went back to them but they refused hence the parcel got left in the unclaimed warehouse of fedex and they claim I've never received hence no refund can be issued.

They also refused to refund the second dress that they've never made and shipped. There's no real excuse for this second dress not to get the refund. They simply ignore my emails after that. This website is basically a scam more than a business.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Exchange, Refund and Cancellation Policy
Website
Customer service

  • What I liked
    • Initial communication
  • What I disliked
    • Product quality
    • Poor customer service
    • Items not as described

Reason of review:
Didn't ship & not as described
Preferred solution:
Let the company propose a solution
Monetary loss:
$320
Product or service
Wedding Dress
Review category
Ceremonies and Events
review #565146

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