suevan V
map-marker Traverse City, Michigan

Bridesire: poor quality merchandise and lousy customer service.

Because I wasn't having much luck finding a dress for my son's wedding, I decided to check out some online sites. Amazon and eBay were great: delivery was fast and returns were easy. But Bridesire.com was a nightmare. First of all, the company is in Shanghai, China which they don't tell you up front. I ordered 3 dresses to try which took 5 WEEKS to arrive. The dresses were as pictured but the colors were not. The sizing also ran very small despite using the measurements on the website. But the worst was the fact that all the dresses had a strong, unpleasant odor - even after allowing them to hang in the open for a few days. Since the dresses did not fit and smelled, I emailed the company for instructions on returning them for a full refund as stated on the website (100% refund within 7 days of receipt of the dresses). They never responded until the 3rd email, conveniently after the 7 day return deadline. When I asked for a full refund, they said if nothing was wrong with the dresses they would issue a refund less a 20% restocking fee. It cost over $60 to send them back to Shanghai so I ended up getting less than 1/2 my money back - which I guess I am grateful for after reading some of the other reviews. DO NOT ORDER FROM THIS COMPANY!
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3 comments
Guest

Terrible customer service. The dress was way too small...

they accused ME of providing the wrong measurements, even though I ordered a standard size! So I never provided measurements, but the size I ordered was correct for my measurements. As well, the fabric was full of pulls and pinholes. They suggested I BUY another dress with a "discount" and give the first one "as a gift" to someone.

Horrid and snotty.

Guest

Apperantly this website is not secured. I got charged 62.00 for NOTHING, I never placed an order isn't get a confirmation number what's so ever.

I called to despite it and they said they could do anything about it,, incredible, I'm deffenitly taking this to my bank. :(

Guest

:cry

I purchased two dresses (big mistake) and neither of them were correct. I returned them both and only received one back which was still incorrect.

This company is not a reputable company and has a poor quality of product and service. Do not waste your money!

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