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1.4 Based on 6 reviews
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  • Customers like
    • Initial communication 1
  • Customers don't like
    • Refusal of refund 5
    • Poor customer service 5
    • Items not as described 2
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this companys return/cancellation policy is so convoluted and also contradicts itself many times on their website. i tried cancelling an order within the timeframe provided and they took forever to answer and then said ok they would notify the warehouse to cancel. the next day they say sorry the order was already measured out. so i said well then just cancel it and dont send and if you have to charge a stocking fee then that is ok with me. the... Read more

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Bridesire - Refunding Dress Order #3567352‏
1 of 2

I had a very bad experience with I didn't expect ! I order a dress "# 2015062313340018" from on June 23, 2015, once I received it I found not matching with the pictures I saw on the website, even its color. So I asked them for sending back the dress and refund, and we agreed about that, and I paid extra charges for sending it back. I send the dress on July,20, 2015, and attached the receipt and tracking. I send many... Read more

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Bridesire - DON'T BUY, there scammers
1 of 2

Bought a Promdress and ordered the dress in original size so that we could return the dress. The delivery was very fast! The dress was terible... 2 sizes too big but and unfortunately there was no label in the dress so we and also Bridesire, could not know what size the dress was!!! After many mails we could return the dress, according to the track and trace-code the dress arrived but BRIDESHIRE says they didn't received the dress!!! SO NEVER... Read more

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If you call the 1-888-582-5438 and 848-229-7555 one is no longer in service and the other is not accepting calls. BEWARE!!!! My brothers wedding is in a week and still have not received the dress. I did the live chat on their website and was told the dress was still in China and they were not sure if it would arrive in time. I thought this company was in NJ, not China. They said the soonest they can ship is Oct. 13th., my brothers wedding is the... Read more

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I ve so foolish to send back dress and they are saying that it is not arrived. One support said that everything is ok and I should wait for 10 days for money transfer, after that period they said "we don't have a dress, we will not send any money back". No one replied to my email and customer service already ignoring me and 'Jade' cant give any answers because of China blah blah blah. Do not buy there anything. ps. The express delivery were... Read more

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this website is a total scam scam scam everything is prompted by computer they do not do what they say now i realize after reading all of the scam stories about the company sent dress - was wrong color-sent pictures and all- never heard back scam scam scam sad this type of web site is allowed to be online-we have enough stuff that goes wrong-they could at lease be honest now typing a bad review it probably will not let this go through due to the... Read more

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My daughter ordered a nice dress online but changed her mind same day because she found out she wouldn't receive it in time for her big day. She cancelled the order same day and received an answer that the order was cancelled - but the money paid through Visa was gone - about 150$ - I have sent several complaints on their so called "Customer Service" and at the same time tried to contact them online with no result. The online contact never... Read more

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On December 31, 2013, I ordered a dress and swatches on order number 3555585. I asked to have the dress held until June, but the swatches shipped immediately. My plans have changed and I no longer needed the dress - and requested the price of the dress refunded. I emailed on August 30, 2014, and received as an answer on September 3, 2014 that Bridesire doesn't understand what I am cancelling. Follow up emails to Bridesire get a vacation response... Read more

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dress was made for a size 12 bottom and 45 bust. This is not what I ordered. As soon as I saw the reviews, I called credit card and disputed the purchase. I will send this dress back to China, save return receipt from DNL and let the scam company fight it out with my credit card company. File the dispute as soon as you get the dress and find out it is terrible. This is what the credit card co. told me to do. I will follow this plan. Bridesire... Read more

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The website clearly states that if customer has change of mind refund will be given minus 20% for restocking fee. That's fine however when I ordered a bridesmaid dress from this site and received it, the quality of the dress was poor and it did not suit or fit my girls so I enquirer about returning the dress to which I was told if there is nothing wrong with the dress we will not return it. The person was extremely rude..... Eventually she gave... Read more

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